Redemption / refund policy
1.Cancelled by Hanoijourney.com
If Hanoijourney.com does not carry out the tour, Hanoijourney.com must immediately notify the customer and pay back to the customer all the money paid within 01 working day since the notice cancel travel by cash or transfer.
2. In case of cancellation by customers:
Cancellations must be made in writing and valid only upon receipt of a receipt from Hanoijourney.com
– In the case that you cancel your booking and inform about Hanoijourney.com, the following rules will be applied:
+ – Within 7 days of service (by business day), we reserve the right to withhold 25% of the amount payable.
+ For cancellations made within 48 hours of the tour, we reserve the right to keep the full charge.
+ No refund in case of force majeure
– If you want to change your travel date to another departure day, please inform Hanoijourney.com by email at [email protected] or tel: (+ 84) 978 496 439 we will be responsible for the following:
+ Try our best to check the status of service and transfer free of charge to customer, if the trip is related to airfare, train transfer date will be charged according to the regulations of this carrier. .
+ If there is no service to transfer the date to you, you must be fined according to regulations Cancel tour (2.1)
– If after the tour you will cancel your trip within 03 days before departure, cancel without notice or arrive late after departure, you will be charged 100% of the price. travel tickets.
3. PAYMENT AFTER CANCELING TOUR
– After canceling the trip, please come to receive money within 30 days, provide the account number for us to transfer, transfer fees by customers. We pay only the above time.
4. BUY ONLINE TOURS ON THE WEBSITE OF Hanoijourney.com
All reservations must be made via the booking form on our website or by email to [email protected]
– Notice will be sent within 48 hours. Hanoijourney.com will confirm your booking request after receiving 30% of the total cost of the trip. This amount is not refundable.
– The remaining 70% will be paid on departure
-To calculate the amount due for full payment on the day of service we will need you to send it to us by fax, email or by phone, 7 days before your service credit card number. money and authorization for the transaction.
– We accept full payment with VISA and MASTERCARD.
Custom holidays will require a full 45 days advance payment before the trip begins.
– The payment online customers complete, cancel, change tour according to the above transfer costs alone Tour cancellation customers will bear
5. REASONABLE CASE:
If the travel program is canceled or changed by either party for a force majeure reason (fire, weather, accident, natural disaster, war …), the two parties will not bear any meaning Reimbursement for losses incurred and no liability whatsoever. However, each party is obliged to make every effort to help the injured party to minimize the loss caused by force majeure.